Give your child the gift of movement, health, and endless fun!
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GENERAL TERMS AND CONDITIONS OF BUSINESS
These General Terms and Conditions apply to all orders placed through the online store operated under the CLIFF brand at https://www.cliff-toys.com/en by ASO Solutions GmbH
The subject matter of the contract is the sale of:
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Indoor climbing frames
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Montessori furniture
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Accessories
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Play and active play elements
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Digital content, such as PDF guides, where offered
Product presentations in the online shop do not constitute a binding offer, but a non-binding invitation to place an order.
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By clicking the “Order with obligation to pay” button, the customer submits a binding offer to purchase.
The contract is concluded by:
• An express declaration of acceptance by email; or
• Dispatch of the goods; or
• Confirmation of payment, depending on the payment method.
The automatic order confirmation does not yet constitute acceptance.
All prices are gross prices and include the applicable statutory VAT.
Shipping costs are shown separately during the ordering process.
Payment methods:
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Credit card
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PayPal
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Apple Pay
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Klarna
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Sofort bank transfer
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Bank transfer
The payment will be charged according to the selected payment method.
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(1) The consumer shall bear the direct costs of returning the goods.
(2) The goods must be returned complete, securely packaged for transport and, where possible, in their original packaging.
(3) The consumer shall be liable for any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.
Compensation for loss in value may apply in particular if the goods:
• Show signs of use;
• Are not returned complete;
• Are not returned in their original packaging;
• Have been damaged;
• Have missing parts or accessories; or
• Show damage that was not previously reported as transport damage or as part of a justified complaint.
(4) The consumer is requested to contact the Seller by email at info@cliff-toys.com before returning the goods to ensure smooth processing.
The statutory right of withdrawal remains unaffected.
(1) The statutory warranty provisions apply.
(2) Consumers are requested to report any apparent defects in writing as soon as possible.
Failure to provide such notification does not affect the statutory warranty rights.
(3) Business customers are required to inspect the goods for defects immediately upon receipt and to report any apparent defects in writing within seven days at the latest.
The duty to inspect and give notice of defects pursuant to Section 377 of the Austrian Commercial Code (UGB) applies.
If notification is not provided within the applicable period, the goods shall be deemed accepted.
(4) Complaints must be submitted in writing to info@cliff-toys.com and should include the following information:
• Order number
• Description of the defect
• Photographic documentation of the affected product
• Photographs of the packaging, where applicable
• For assembled products, additional photographs of the affected components
(5) Within the scope of the statutory provisions, the Seller is entitled to initially provide repair or replacement.
Only where repair or replacement is impossible or disproportionate shall the customer be entitled to the further statutory remedies of a price reduction or termination of the contract.
(6) The following in particular do not constitute a warranty claim where the damage results from:
• Improper or incorrect assembly
• Failure to follow the assembly, care or safety instructions
• Overloading or use for an unintended purpose
• Unauthorised modifications or alterations
• Normal wear and tear
(7) Statutory claims under the Product Liability Act remain unaffected.
(8) Minor visual variations in products made from natural wood do not constitute a defect within the legal meaning.
These include in particular:
• Natural grain patterns, colour variations or knots
• Minor unevenness or minimal surface irregularities
• Small rough areas in the wood that occur as part of the natural characteristics of the material
Sandpaper is included with all products.
Surface areas that can be corrected through light sanding as part of normal wood care do not give rise to a statutory warranty claim.
(9) The preceding provisions do not apply to structural damage, safety-related defects or significant material defects.
CLIFF Lifetime Guarantee and Statutory Warranty for Climbing Frames
This page explains the statutory warranty rights and the voluntary CLIFF lifetime guarantee for selected CLIFF climbing frames.
CLIFF is a brand of ASO Solutions GmbH.
Guarantor
ASO Solutions GmbH
Müllnergasse 31
1090 Vienna
AustriaBusiness Activity: Trade
Commercial Register Court: Commercial Court of Vienna
Member of the Vienna Economic Chamber (WKO Wien)Email: info@cliff-toys.com
Website: https://www.cliff-toys.comStatutory Warranty and Voluntary Guarantee
The statutory warranty and the voluntary CLIFF lifetime guarantee are separate rights.
The statutory warranty is required by law and applies independently of the voluntary guarantee. The voluntary CLIFF lifetime guarantee provides additional rights and does not restrict, replace or otherwise affect any statutory warranty or consumer protection rights.
Statutory Warranty Rights for Consumers
The statutory warranty applies to defects that were already present when the goods were delivered, even if the defect becomes apparent only later.
The customer must demonstrate that the product is actually defective. If the defect becomes apparent within one year of delivery, it is legally presumed that the defect was already present at the time of delivery, unless this presumption is incompatible with the nature of the product or the nature of the defect.
If the defect becomes apparent more than one year after delivery, the customer must generally demonstrate that the defect or its underlying cause was already present when the product was delivered.
The statutory warranty period for consumers is generally two years from the date of delivery.
The statutory warranty may cover, in particular:
• Material or manufacturing defects that were already present at the time of delivery.
• Missing components or contractually agreed characteristics.
• Functional defects whose underlying cause was already present at the time of delivery.
• Defects that prevent the product from being used for its agreed or normally intended purpose.
• Incorrect assembly caused by defective, incomplete or misleading assembly instructions supplied with the product.
The statutory warranty does not cover damage caused after delivery by:
• Incorrect or incomplete assembly, unless caused by defective, incomplete or misleading instructions supplied with the product.
• Improper use or use contrary to the product instructions.
• Failure to observe the assembly, use or safety instructions.
• Exceeding the specified maximum load.
• The use of unsuitable tools or excessive force during assembly.
• Unauthorised modifications, repairs or structural changes.
• Incorrect cleaning, maintenance or storage.
• External influences occurring after delivery.
• Normal wear and tear caused by ordinary use.
Natural variations in the colour, grain, texture, knots or appearance of wood are characteristics of a natural material and do not constitute a defect unless they materially impair the agreed functionality or safety of the product.
Statutory Remedies
If a product is defective within the meaning of the applicable statutory warranty provisions, the consumer may initially request repair or replacement.
The consumer may choose between repair and replacement unless the selected remedy is impossible or would involve disproportionate expense compared with the alternative remedy.
A price reduction or termination of the contract may be requested where the applicable statutory requirements are met, particularly if repair or replacement is impossible, refused, unsuccessful or not completed within a reasonable period.
Statutory warranty claims must be addressed to the seller from whom the product was purchased.
For products purchased directly through https://www.cliff-toys.com, the seller is ASO Solutions GmbH. For products purchased from an authorised retailer, statutory warranty claims must generally be addressed to that retailer.
Voluntary CLIFF Lifetime GuaranteeIn addition to the statutory warranty, ASO Solutions GmbH provides a voluntary lifetime guarantee for the following selected CLIFF climbing frames:
• CLIFF PRO
• CLIFF COMPACT
• CLIFF FLEX
The lifetime guarantee applies exclusively to the climbing frame itself. Accessories, mats, slides, swings, add-ons and other supplementary components are not included unless expressly confirmed in writing by ASO Solutions GmbH.
Meaning of “Lifetime Guarantee”
“Lifetime” means the period during which the original purchaser owns the eligible CLIFF climbing frame.
The guarantee does not refer to the lifetime of the purchaser and does not represent an unlimited technical service life of the product.
The lifetime guarantee begins on the date the product is delivered to the original purchaser.
The guarantee applies exclusively to the original purchaser and is non-transferable.
If the climbing frame is sold, gifted or otherwise transferred to another person, the voluntary lifetime guarantee ends. A second or subsequent owner cannot make a claim under this voluntary guarantee.
This restriction applies only to the voluntary CLIFF lifetime guarantee. It does not affect any statutory rights that a subsequent purchaser may have against the person from whom the product was purchased.
Eligible Purchases
The voluntary lifetime guarantee applies to eligible CLIFF PRO, CLIFF COMPACT and CLIFF FLEX climbing frames purchased:
• Directly through the official CLIFF website at https://www.cliff-toys.com; or
• From an authorised CLIFF retailer.
Valid proof of purchase is required.
The guarantee does not apply to products purchased from unauthorised retailers or private resellers.
Scope of the CLIFF Lifetime Guarantee
The voluntary lifetime guarantee covers material and manufacturing defects that:
• Affect the structural functionality of the eligible climbing frame; and
• Significantly restrict or prevent the safe, intended use of the climbing frame.
The guarantee applies only where the product has been correctly assembled, used, maintained and stored in accordance with the applicable assembly, use and safety instructions.
The guarantee does not cover every form of damage or every change in the appearance of the product.
Repair or Replacement under the Lifetime GuaranteeIf a justified guarantee claim is accepted, the original purchaser is entitled to repair or replacement of the affected climbing frame or component.
The customer may request repair or replacement. If the selected remedy is impossible or would involve disproportionate expense compared with the alternative remedy, ASO Solutions GmbH may provide the alternative remedy.
Depending on the nature of the defect, repair may be carried out by supplying a suitable replacement component that restores the full functionality and safety of the climbing frame.
If the original product or component is no longer available, ASO Solutions GmbH may provide a technically equivalent replacement component or replacement product.
Replacement products or components may differ slightly in colour, grain, surface appearance or design due to the natural characteristics of wood, technical improvements or changes to the product range.
Repairs, replacement components and reasonable standard shipping costs required to fulfil an accepted guarantee claim are provided without charge to the original purchaser.
Costs for repairs, replacement parts or other services commissioned by the customer without prior written approval from ASO Solutions GmbH will not be reimbursed.
Assembly and Use RequirementsThe product must be assembled and used in accordance with the applicable instructions.
In particular:
• Do not use an electric screwdriver during assembly.
• Assemble the product on a soft and protective surface.
• Use only the supplied or expressly approved components and fasteners.
• Observe the maximum load specified for the product.
• Follow all assembly, use and safety instructions.
Using an electric screwdriver, an unsuitable tool or excessive force does not automatically invalidate the entire guarantee. However, damage caused by such use is not covered.
An exclusion based on incorrect assembly does not apply where the incorrect assembly was caused by defective, incomplete or misleading instructions supplied with the product.
Exclusions from the Voluntary Lifetime GuaranteeThe voluntary CLIFF lifetime guarantee does not cover:
• Normal wear and tear.
• Cosmetic signs of use that do not affect functionality or safety.
• Scratches, dents, pressure marks, discolouration or surface damage caused after delivery.
• Natural variations in the colour, grain, texture, knots or appearance of wood.
• Natural changes in the appearance of wood over time.
• Damage caused by incorrect or incomplete assembly.
• Damage caused by an electric screwdriver, excessive tightening force or unsuitable tools.
• Damage caused by improper, unintended or excessive use.
• Damage caused by exceeding the specified maximum load.
• Damage caused by failure to follow the assembly, use or safety instructions.
• Damage caused by unauthorised repairs, modifications or structural changes.
• Damage caused by accessories, components or fasteners not approved by CLIFF.
• Damage caused by incorrect cleaning, maintenance or storage.
• Damage caused by moisture, water, excessive humidity, heat, direct sunlight, weather conditions or outdoor storage.
• Damage caused by accidents, vandalism, misuse or other external influences beyond the control of ASO Solutions GmbH.
• Transport damage occurring after the product has already been delivered to the original purchaser.
These exclusions apply only to the voluntary CLIFF lifetime guarantee. They do not restrict statutory rights relating to defects or transport damage that existed before or occurred during delivery to the customer.
How to Make a Guarantee ClaimTo submit a claim under the voluntary CLIFF lifetime guarantee, contact:
Please provide:
• The name and contact details of the original purchaser.• The order number or invoice number.
• Valid proof of purchase.
• The product name and, where available, the article number.
• A clear description of the defect.
• Photographs showing the complete product and the affected area.
• Additional photographs or videos where reasonably necessary to assess the defect.
ASO Solutions GmbH may request further information that is reasonably required to assess the claim.
The affected product must not be repaired, modified or disposed of before the claim has been assessed unless ASO Solutions GmbH has provided prior written approval.
Submitting a claim does not automatically confirm that the defect is covered by the voluntary lifetime guarantee. Each claim will be assessed based on the product, the reported defect and the applicable guarantee conditions.
Business CustomersIf the buyer is an entrepreneur and the purchase is a business-to-business transaction, the statutory provisions applicable to business transactions apply.
The business customer must inspect the goods promptly after delivery in the ordinary course of business.
Defects that are identified or should reasonably have been identified during the inspection must be reported to the seller in writing within a reasonable period.
Hidden defects that could not reasonably have been identified during the initial inspection must also be reported within a reasonable period after their discovery.
The notification should describe the defect sufficiently and include the relevant order or invoice number.
Failure to inspect the goods or report a defect within a reasonable period may result in the loss of warranty, damages and error-related claims to the extent provided by Section 377 of the Austrian Commercial Code.
Unless expressly agreed otherwise, the remaining statutory provisions for business transactions apply.
Cross-Border Consumer RightsThese guarantee conditions are governed by Austrian law.
Where the customer is a consumer residing outside Austria, this choice of law does not deprive the customer of mandatory consumer protection rights that apply in the country of the customer’s habitual residence.
The voluntary CLIFF lifetime guarantee provides additional contractual rights and does not restrict any mandatory statutory rights under applicable national or European law.
Final ProvisionsThe voluntary CLIFF lifetime guarantee is binding in accordance with these guarantee conditions and any more favourable guarantee statements contained in CLIFF advertising applicable at the time of purchase.
If an individual provision of these guarantee conditions is invalid or conflicts with mandatory law, the remaining provisions remain unaffected. Mandatory statutory provisions take precedence.
Liability and Adult Supervision
CLIFF products are designed for children and must always be used under the supervision of a responsible adult. Parents and legal guardians are responsible for supervising their children and must not allow them to use or play with CLIFF products unattended.
All CLIFF children’s furniture and climbing products must be assembled, maintained and used in accordance with the applicable assembly instructions, age recommendations, maximum load limits and safety warnings.
To the extent permitted by law, ASO Solutions GmbH is not liable for damage resulting from improper assembly, use contrary to the product instructions, insufficient adult supervision, exceeding the specified maximum load or unauthorised modifications.
This exclusion does not apply where incorrect assembly was caused by defective, incomplete or misleading instructions supplied with the product.
Nothing in this section excludes or limits liability where such an exclusion is prohibited by law, including liability for personal injury, intentional conduct or gross negligence. Statutory product safety, product liability, warranty and consumer rights remain unaffected.
Cancellation and Returns Policy
This Cancellation and Returns Policy explains how customers can cancel a CLIFF order before shipment, exercise their statutory 14-day right of withdrawal and return products purchased through the CLIFF online store.
CLIFF is a brand of ASO Solutions GmbH.
Last updated: July 18, 2026
Seller Information
ASO Solutions GmbH
Müllnergasse 31
1090 Vienna
AustriaEmail: info@cliff-toys.com
Cancelling an Order Before Shipment
If you wish to cancel your CLIFF order, please contact us as soon as possible at info@cliff-toys.com and provide your order number.
An order can be cancelled without return shipping costs if:
• We receive your cancellation request before the order has been handed over to the shipping provider
• We confirm that the cancellation was completed before shipment.
If the order has not yet been shipped, any payment already received will be refunded using the same payment method used for the original transaction.
A cancellation request is not considered confirmed until you have received written confirmation from us.
Orders That Have Already Been Shipped
Once an order has been handed over to the shipping provider, we may no longer be able to stop or redirect the shipment.
In this case, consumers may exercise their statutory right of withdrawal as described below.
If the order has already been shipped, the customer is responsible for the direct cost of returning the goods, unless:
• The goods are defective
• The wrong product was delivered
• CLIFF has expressly agreed to cover the return costs
• Mandatory law requires the Seller to bear the return costs
Refusing delivery or failing to collect a parcel does not by itself constitute a valid withdrawal from the contract. The customer must clearly notify us that they wish to withdraw from the purchase.
Statutory 14-Day Right of Withdrawal
Consumers have the right to withdraw from an online purchase within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the shipping provider, take possession of the goods.
If several products from one order are delivered separately, the withdrawal period begins on the day on which you or your designated third party take possession of the final product.
If one product is delivered in several separate packages or parts, the withdrawal period begins on the day on which you or your designated third party take possession of the final package or part.
The statutory right of withdrawal applies only to consumers. It does not generally apply to purchases made by businesses or entrepreneurs for commercial purposes.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must send us a clear statement confirming your decision to withdraw from the contract.
You may send your withdrawal request by email to:
Please include:
• Your full name
• Your order number
• The products you wish to return
• A clear statement that you wish to withdraw from the purchase contract.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day withdrawal period expires.
Returning the Goods
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after sending your withdrawal notification.
The return deadline is met if the goods are handed over to the shipping provider before the 14-day return period expires.
Returns must be sent to:
CLIFF / ASO SolutionsASO Solutions GmbH
Müllnergasse 31
1090 ViennaAustria
Return Shipping Costs
The customer bears the direct cost of returning goods following a statutory withdrawal.
Return shipping costs depend on:
• The size and weight of the package
• The number of packages
• The shipping provider selected by the customer; and
• The country from which the goods are returned.
The customer may select a suitable shipping provider but remains responsible for ensuring that the goods are returned safely and can be tracked.
If CLIFF agrees to arrange a return label or collection at the customer’s request, the applicable return cost will be communicated in advance. With the customer’s agreement, this cost may be deducted from the refund.
For products that cannot normally be returned using a standard parcel service, the expected direct return cost will be communicated to the customer before the purchase is completed.
Return shipping costs are not charged to the customer where the return is necessary because the goods are defective, the wrong goods were delivered or the Seller is otherwise legally required to bear those costs.
Packaging the Return
The customer is responsible for packaging the returned goods securely to prevent damage during transport.
Where possible, we recommend using:
• The original packaging
• The original protective materials
• Suitable outer packaging; and
• A tracked and adequately insured shipping service.
The original packaging is recommended but is not a mandatory condition for exercising the statutory right of withdrawal.
All product components, accessories, assembly materials and instructions supplied with the product should be returned together with the goods.
Please remove or cover any previous shipping labels before returning the package.
Condition of Returned Products
Consumers may inspect the product to determine its nature, characteristics and functionality in the same way that would reasonably be possible in a physical retail store.
The customer may be responsible for a reduction in the value of the goods if the product has been handled beyond what is necessary for such an inspection.
A reduction in value may apply, for example, where:
• The product shows signs of extensive use;
• Components have been damaged during assembly or disassembly;
• Parts, accessories or assembly materials are missing;
• The surface has been scratched, stained or otherwise damaged;
• The product has been modified; or
• The goods have been inadequately packaged for the return shipment.
The existence and amount of any reduction in value will be assessed individually based on the actual condition of the returned product.
The right of withdrawal is not automatically lost merely because the product has been assembled. However, damage or loss of value caused by handling that was not necessary to inspect the product may be taken into account when calculating the refund.
Refunds
If you validly withdraw from the contract, we will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the order.
Additional delivery costs resulting from your choice of an express, premium or other more expensive delivery method will not be refunded.
The refund will be made without undue delay and no later than 14 days after we receive your withdrawal notification.
We may withhold the refund until:
• We have received the returned goods
Refunds will be made using the same payment method used for the original transaction unless another method has been expressly agreed. You will not be charged an additional fee for the refund.
Any legally justified reduction in value or previously agreed return shipping cost may be deducted from the refundable amount.
Partial Returns
You may withdraw from the purchase of individual products within an order.
When only part of an order is returned, the purchase price of the returned products will be refunded.
Original delivery costs will be refunded only to the extent required by applicable law. Delivery costs that would also have been incurred for the products retained by the customer may not be refundable.
Damaged or Incorrect Products
The statutory right of withdrawal is separate from your statutory warranty rights.
If a product is damaged, defective, incomplete or different from the product ordered, please contact us before returning it:
Please provide:
• Your order number;
• A description of the issue;
• Photographs of the complete product;
• Photographs showing the affected area; and
• Photographs of the packaging where transport damage is suspected.
Do not arrange a return at your own expense before receiving instructions from us where the goods may be defective or incorrectly delivered.
This Cancellation and Returns Policy does not limit or replace any statutory warranty or consumer protection rights.
Exclusions from the Right of Withdrawal
The statutory right of withdrawal does not apply to goods that:
• Are manufactured according to the customer’s individual specifications; or
• Are clearly personalised or tailored to the customer’s personal requirements.
This exclusion applies only where the product has genuinely been individually manufactured or personalised and where the legal requirements for the exclusion are met.
Selecting a standard product option, such as an available colour or standard accessory, does not automatically make a product individually customised.
Uncollected and Refused Deliveries
If a customer refuses delivery or fails to collect a parcel without first clearly withdrawing from the contract, this does not automatically cancel the order.
Where a valid withdrawal has been declared and the parcel is returned to us by the shipping provider, the direct return shipping costs may be deducted from the refund to the extent legally permissible.
Additional costs caused by an incorrect or incomplete delivery address provided by the customer may also be charged where legally permissible and where those costs were reasonably incurred.
(1) If goods are delivered with clearly visible transport damage, the customer is requested to report the damage to the carrier immediately where possible and have it noted on the proof of delivery.
(2) The customer is also requested to inform the seller without delay of any visible transport damage and to provide suitable evidence, in particular photographic documentation of the damaged goods and the packaging.
(3) If transport damage is only discovered after unpacking (concealed transport damage), the seller must also be informed without delay. The damaged goods and all packaging materials must be kept until the matter has been fully resolved.
(4) The customer’s cooperation in identifying and documenting transport damage serves to preserve any claims the seller may have against the carrier.
Austrian law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, the statutory place of jurisdiction shall apply.
For businesses, the place of jurisdiction shall be Vienna.